MS
Maria S

1 reviews | Active since Dec 2009

11 Aug 2022, 16:23

PLEASE CONTACT ME REGARDING MY ANTI FREEZE THAT WAS SPILLED.

I have been a customer of Netstar for quite a couple of years, through Budget insurance. I had good service when they recovered my ****** vehicle about 3 years or so ago. End July my vehicle was in an accident. Last week I received an sms that my cover was cancelled. Phoned them to enquire what the reason was. Eventually it was sorted out. Then they told me my current contract will expire in November so they will be fitting a new device and I agreed for a new 3 year contract. Very fast and sufficient service. Appointment was made for the fitting of the device this morning. It took 2 hours, as they said it would. When the guys left, my husband went to our garage and found my green anti freeze running in the ditch in front of our garage. He inspected my water tank and found that it was filled to the brim with water! I have recently replaced my anti freeze, which is not a cheap product to buy. So they must have taken out my water tank in the replacement process, spilled the anti freeze and just replaced it with water. I phoned Netstar, having two different case numbers - this was after 10 this morning, but still no feedback. I need this anti freeze replaced at the cost of Netstar. Please do contact me. CASE NUMBERS:CAS-*** AND CAS-***.

0
Replies (3)
Netstar
Netstar's reply12 Aug 2022, 09:44
Official
Good day Maria,

On behalf of Netstar, we would like to send our sincerest apologies for the unfortunate experience that you, went through and thank you for raising this matter with us. We have escalated this matter to our internal team, and they will be in contact with you for assistance. 

Kind regards,

Netstar
MS
Maria S's update20 Aug 2022, 10:40
Reviewer Update
I was contacted by a friendly Netstar Customer Service manager. He handled my complaint and provided feedback. Today Ben, one of the technicians that installed the unit, brought me a bottle anti freeze as replacement. Thank you so much to all involved.
Netstar
Netstar's reply20 Aug 2022, 10:44
Official
Hi Maria,  thank you for your feedback, we are pleased to hear that your query has been resolved.  Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Kind regards,
Netstar Team