PHONE HUNG UP AT EMERGENCY DIVISION AFTER 3 WEEKS OF POOR SERVICE

We have been waiting on a report for over 3 weeks being given the run around. Then today an Afrikaans speaking woman (supposedly n unnamed supervisor) is rude on the phone when I was asking to speak to the people whom I was referred to and had been calling the whole morning: George and/or Dion. She rudely asked if she sounded like a man when asked if she was either any of the two people and abruptly hung up when told not to be rude, claiming I was rude. This is appalling, we are reputable business that has received no relevant feedback on a matter of March 2018 but only bad service from your company. I want that woman's name, and she must provide me with the recording of the call and act accordingly before this blows up. We are all trying to do our jobs the best way possible, an EMERGENCY division should not be having such people working with such delicate issues.

As I typed this I finally managed to get through to Dion who then transferred me to Demi whom sounds very similar to the woman being referred to above. We cannot be getting a terrible service only to be insulted when we finally get through to the right people. It is unacceptable. I hope the report promised will be sent to us today, or is it also one of your many unfulfilled promises to get customers off your back?