Persistent Failure to Cancel Subscription

I have been trying to cancel my Netstar tracking subscription (Account ***3) since 30 July 2026. Despite my initial request and multiple follow-up emails, the company continues to ignore my request and persists in claiming I am on a 36-month fixed contract.

This is factually incorrect. I did not enter into a new 36-month contract in 2025; I simply paid a transfer fee to move my existing tracking unit to a new vehicle. I have provided evidence, including my fitment certificate, yet the consultants (I have dealt with multiple different ones) ignore this and persist in reciting the same inaccurate information about a 36-month term and demanding a settlement fee.

I am forced to repeat my story to different representatives in every email thread, and despite my clear and repeated requests to cancel, my account is still being debited. The lack of continuity and refusal to acknowledge the nature of my account is incredibly frustrating. I expect an immediate cancellation of my account and a resolution regarding the unauthorized debits.