Paying for Tracker that was Never Working

Hi im having such a Bad Experience with Altech Netstar :-( Bought my 1st brand New Car in 2015 nd with my Insurance i got Altech Netstar to do the Tracking

So in 2015 i phned Altech to test if tracker is working! The reply was we cant track u at the moment give us few mins we will call u bac**** Which no1 has ever returned my call:-(

Again i called 3 times last year in 2017 December Still same problem the cant track me they said they would call nd no1 contacted me I phned again few days later the response was im way out off durban so the technician cnt come to me! Im like excuse me wat ******* is this u guys could of called me to tell me that! I then called again on 1st of january 2018 Ref : Cas ********** 1st i spoke to Phetogo Nd 2nd person i spoke to was Fabiana I asked them to kindly refund my money that was paid from 2015 til my last call to them Coz i cant pay for sumthing that was never working I asked them to cancel the track with immediate effect but i stil want them to Sort nd investigate y im paying for sumthing that was never working !!!# No1 had the decency to contact me till date they did say the gna get back to me but no1 called

Iv never seen such stubborn people in my life 1 of the worst Service iv experienced in this life time

Altech Netstar Should seriously Close down

Kindly help me get my full refund of my money My email address is: **********

Regards Dh****ha Radha