MT
Martin T

1 reviews | Active since Jul 2014

06 Sept 2016, 14:50

paying for some elses tracking unit and cant be cancelled.

<p>Hi </p> <p> </p> <p>My car was involved in an accident and declared a write off then auctioned a week later which was in May. Now 3 months later i am still paying for the tracking unit for the new owner of the car. why can i not just have the tracking unit removed and installed in my new car? Why can they suspend the unit or ask the new owner of the car to takeover the instalment? So i have to pay for 2 tracking devices now, the other 1 for a total stranger. </p> <p> </p> <p>Netstar's process is flawed and very unfair. A process review and enhancement must be considered in this regard as this is not fair to me as a consumer, if i stop paying they threating to blacklist me and i am being told that there's nothing they can do, i just have to continue paying. So someone else is enjoying the benefits at y expense. </p> <p> </p> <p>Very dissapointing</p>

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Replies (1)
Netstar
Netstar's reply06 Sept 2016, 15:20
Official

Good day Martin

As per our telephonic conversation, I have informed you of the procedure when the vehicle is written off.

This query has been resolved.

Kind regards

Denise