Paying for Security but Getting No Response When It Matters

I am extremely disappointed with the service I have received. In December, I pressed my panic button during an incident and received no response. I reported the matter, yet the case was somehow closed without any feedback or resolution. (CAS-***-Z1Q6) On 16/02/2026 at around 16:00, I called and spoke to Rene, who confirmed that my device is faulty. I was placed on hold for 12 minutes without explanation and the call was disconnected. I called again on 18/02/2026 at 10:17 and spoke to Letlhogonolo. Once again, I was placed on hold (6 minutes) without explanation and the call was disconnected. The agent’s attitude was also unprofessional. Reference number: CAS-***6-P2M9. Since December, I have received no feedback. This is a security service that I pay for to ensure my safety and peace of mind. Not responding to a panic activation and failing to provide feedback is unacceptable. I expect urgent intervention, proper feedback, and immediate resolution of the faulty device.