paying for nothing*

it's so disheartening that after 7 years of being with this company I was sent from pillar to post when I need answers

I was told that my unit is outdated, and that clients were being called for new units or upgrades, to my surprise I never got the call or any communication. my biggest issue here is that my insurance company wouldn't pay if my car was to get ****** and they discover that my unit is not in a working condition.

i asked for a report on when my unit was outdated- for me to see how many months I've been paying my installments for something that is not working.

I called multiple times, was given a ref number- which when I call to do a follow up call, once I give the reference number I was put on hold for hours,

I need my refund for all those payments I made since my unit was regarded as outdated- and the company didn't bother to call me and inform me.