Paying for a tracker that's not working every month

I phoned on 28 October and spoke to Lerato. She is the supervisor according to her. I was then told that the tracker my car is not worrking and that they cant track my car. Apparently the unit I have in my car is old and my contract expired months ago.

I have been paying every month for something that's not working. I asked Lerato how is that possible and when was my last location they have bout me car. She pronised to do an investigation and will get to me the same day. She did not and 2 days later I phoned and was told that she was busy and I should leave a message and ahe will phone me back.

I am still waiting for her call since 28 September and I have been phoning. I phoned again and was put to another Supervisor who promised to do his part but just Lerato did nothing.

I expect to be refunded for all those montha I was paying and the unit was not working. How can they continue taking money from me but could render any service. What was I paying for? If the unfortunate happened and my car got ****** how was I going to be assisted? Wouldn't the insurance company have declined my claim cos according to them I have a working tracker in my car? Clearly Lerato and Sean dont care about customer service cos today I am still waiting for feedback and they havent done their part.

Have my money paid back to my account and I will look for another company that will respect me as their customer. Don call me cos you are not prepared just refund me.

Thanks in advance