paying for a tracker thats not working

Item: Netstar
Rating: 1
Author: saajida N

I called netstar 31.08.18 to get a tracker report on my vehicle for the last 3 months. On Monday the 03.09.18 I was told that my tracking device is not working. I have been paying my tracker for the last year but apparently my tracker has not been working for the last year. I keep getting sent from pillar to post when I contact the call center. Nobody can give me an answer. I want an answer and my money back

Helpful (0)

Replies (2)

Netstar's replyOfficial

06 Sept 2018, 14:14

Good day Saajida,

Thank you for your correspondence with Netstar.

As per our discussion, your query has been escalated to our IT department.

My apologies for the inconvenience caused.

regards,

Ziyanda

Netstar's reply06 Sept 2018, 14:14

Official

Good day Saajida,

Thank you for your correspondence with Netstar.

As per our discussion, your query has been escalated to our IT department.

My apologies for the inconvenience caused.

regards,

Ziyanda

saajida N's updateReviewer Update

17 Oct 2018, 12:03

to date still not resolved. I spoke to a lady by the name of gabriella more than a month ago and she was supposed to get back to me. needless to say no response. I want my refund for all the time that the tracker was not working. I have called in today to cancel the tracker but the lady that helped me wants proof from me that my tracker is not working. THIS IS PATHETIC

saajida N's update17 Oct 2018, 12:03

Reviewer Update