Paying for a service NOT rendered

Item: Netstar
Rating: 1
Author: Obakeng P

Worst experience ever, my app stopped tracking in December 2023, I called and reported nothing was done. My issue was only taken after I reversed a debit as I can't be paying for a service I'm not using. A consultant called and I was told a technician will call as my device malfunctioned. It had been 2 full weeks since, and like normal my account will be debited with a service rendered.

Helpful (0)

Replies (2)

Netstar's replyOfficial

29 Apr 2024, 07:02

Hi Obakeng,

Thank you for reaching out to us.

Please give us the opportunity to investigate your enquiry.

One of our consultants will reach out to you.

Regards,
Netstar

Netstar's reply29 Apr 2024, 07:02

Official

Hi Obakeng,

Thank you for reaching out to us.

Please give us the opportunity to investigate your enquiry.

One of our consultants will reach out to you.

Regards,
Netstar

Netstar's replyOfficial

29 Apr 2024, 15:17

Hi Obakeng,

Thank you for taking our call and allowing us an opportunity to assist with your request.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards,
Netstar

Netstar's reply29 Apr 2024, 15:17

Official