Paying for a non-existing service.

I recently traded in my vehicle that was fitted with the Nano wireless. I took delivery of the new vehicle on 14 July 2021 and phoned Netstar to get a new unit installed and deactivate the unit in the old vehicle.

When the installer arrived at my house on 20 July 2021 he said that they were going to install the wired unit as they do not have stock of the wireless unit.

I insisted that a wireless device be fitted as this is what I had in my previous vehicle and this is the reason I switched to Netstar. After the installer argued with someone on the phone he passed the phone to me so that the consultant could speak to me.

The consultant told me that they do not have stock of the wireless units and they do not have an ETA on availability. She told me that they will contact me when stock arrives.

I have since followed up via email and have not gotten a response in this matter.

I have however received an email stating that increases are due. I have also been charged for a service that Netstar has NOT provided and I have had NO further response.

Let me make this clear Netstar, this is PATHETIC service bordering on breach of contract from your side! How can you charge a client for something that YOU are not providing?? No indication of WHEN you will have stock etc. If my vehicle is ****** while I am paying for a service that you have not provided I will hold you accountable! FIX THIS!!