Paying customer's not important

I am so sorry that I am wasting the time of your company for being a paying customer. Clearly I am not important enough to you company and staff.

About 1 year ago my husband phoned in to have the unit tested in his vehicle and he was advised that the information will not be given to him because the contact is in my name; I then asked the question he is driving the vehicle and I listed him on the application form as the driver.

If the vehicle is ****** and I am not in the country will they wait for me to return before they will tell him the unit is working or not and if the vehicle is ****** in that time the insurance will not pay out if the unit is not working.

I spoke to a supervisor at that time and he promised me he will ensure that the unit is tested. So this morning my husband phone in and asked for the unit to be tested and again he was informed that they will phone me, he phoned just after 08:00 today.

I phoned the call center and spoke to Khozi she informed me that my husband is not listed and it takes 24 hours for the unit to be tested, I really think this is pathetic and secondly your guys are creating customer frustration because I was promised he will be listed but nothing was done.

Clearly the safety of my family is not your priority.

I asked her then to speak to a manager and she told me the manager is in a meeting, I said clearly she is not the only manager. She informed me then no one else is available.

I asked for the details of the CEO hopefully he will not be too busy for me, and then all of a sudden Abigail Mpahowa took the call and informed me she is the supervisor. I told her that I don't want to talk to her because clearly I am taking up her important time because I was just told no one else is available.

I will make it very easy for your company; I phoned yesterday to find out what are the updated products that are available since I am busy to buy a new vehicle. Thank goodness my contract expired as I will then take my business to a company that will appreciate my business and most importantly that will treat my family with care and care for their safety. Once I take delivery of my new vehicle tomorrow I will phone the call center and cancel my contract.