PAYING BUT NO COVER

11 months ago my spouse passed away and was instructed by the call center agent that I have to get my own account, which I did. I have two vehicles both with cybersleuth supreme packages. I have been faithfully been paying my account and a couple of weeks ago I registered online in order to see the vehicles on the web site as part of the sleuth option. only one vehicle was online. I phoned the call center where I was advised that my second vehicle is not active. I have been trying to find out what is going on since then, with numerous phone calls, emails etc to agents, supervisors and just no success. I have been paying 11 months for a service which I did not have, and want a refund of those funds and then secondly have my car activated as it is part of my insurance conditions. I hope someone with a bit of knowledge or client care will be willing to assist else I need to take my service elsewhere....