PD
Premilla D

1 reviews | Active since May 2016

27 May 2024, 10:31

Pathetic, useless bully threatening me

Really disgusted with that pathetic man who called me from Netstar. I had a Netstar fitted on my new vehicle because I wanted peace of mind. Not because of the vehicle being high risk. In fact it is a very low risk vehicle. He bul**** me, **** to me and misled me. You can listen to the conversation as it was recorded by yourselves. He didn't tell me that that is any additional cost involved. Instead he scared me by telling me that I am driving a high risk vehicle and that I must download an app urgently. Only when I asked him how much will it cost did he tell me there is a monthly charge. Then I told him not to debit my account. HE was very rude and cut the call. I demand that someone calls me to tell me if they have the recording and if that idiot has put through a subscription me.

0
Replies (4)
Netstar
Netstar's reply27 May 2024, 10:48
Official
Hi Premilla, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards, 
Netstar

Best regards,

PD
Premilla D's update27 May 2024, 11:55
Reviewer Update
Yes, someone called Elizabeth CALLED ME. She bul**** me. Harrassed me and threatened me. She insulted me and had NO intention to resolve this issue. If it is recorded the call was around 11.11am. I told her I didn't want her to bully me any further, but she continued. Netstar you employ people to torture your clients. Please tell me how I can CANCEL MY POLICY WITH YOU!!!! I'm begging you because I can't stand your bullying tactics.
Netstar
Netstar's reply27 May 2024, 12:03
Official
Good day Premilla,

We are terribly sorry to hear  about your experience. Please note the matter has been escalated to our internal team for further assistance.

Kind Regards
Netstar

Best regards,

Netstar
Netstar's reply31 May 2024, 17:13
Official
Hi Premilla, 

Thank you for taking my call and allowing us an opportunity to assist with your request. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar

Best regards,