PATHETIC UNPROFESSIONAL AND ******** SERVICE

Pathetic! Unprofessional! ********!

These are the words I’d use to describe this organisation. They debited my account on 2 May 2024 for a figure that shocked me. When I queried, the agents kept refering me from one department to another. I have logged a ticket and still awaiting a call back from the manager. This is unprofessional and unacceptable. Furthermore, their agents advised that i wont be paying for the travker because my insurance covers it. But i see they still took money out of my account. Customer care sucks with poor effort to resolve their clients queries. Retentions are even worst. They still havent called back. If anyone knows how to take this matter further up to report this company, please kindly advise