Hellopeter
Share Your Experience
SM
Shane M

1 reviews | Active since Jul 2016

30 May 2022, 14:49

PATHETIC UNPRFOESSIONAL SERVICE FROM NETSTAR

I have an Early Warning System installed in my Ford, in less than 2 months the device was changed more than 3 times. Each technician has a different understanding of how the device works. The location doesn't update for a day sometimes!!! Netstar couldn't care less , not responding to emails to remove the device and cancel contract. I urge all Netstar Clients to actually test their devices especially the early warning system. Netstar also takes their time to respond to PANIC BUTTON. Messing with peoples lives with defective products and poor workmanship.

0
Replies (4)
Netstar
Netstar's reply30 May 2022, 15:12
Official
Hello Shane, 

Thank you for your message and we note your concerns, We will contact you to assist

Regards, 
Netstar Team


SM
Shane M's update30 May 2022, 15:22
Reviewer Update
Please reply to my email and confirm appointment to remove, I wouldn't keep Netstar even if you give me the contract for free! I want to end the relationship with your company permanently as its nothing but pure frustration... PS: Take note that all your technicians' rate themselves as EXCELLENT on behalf of their clients. I noticed they give the client to sign digitally thinking its for a job completed, the client doesn't realised he is also rating their service! You are delaying me from moving forward and using another company!!!
Netstar
Netstar's reply31 May 2022, 07:12
Official
Hello Shane, 

 Thank you for messaging. We try to be as responsive as possible and will get back to you soon. 

Regards, 
Netstar Team
Netstar
Netstar's reply31 May 2022, 15:03
Official
Hello Shane, 

We do apologize for the inconvenience caused. 

I do see that your contract has been cancelled as per reference:  CAS-***-R3S7 

There is a DE-installation booked for the unit to be removed  as per CAS-***-M1B8 and a technician will be in contact with you. 

Regards, 
Netstar Team