Pathetic Treatment of Loyal Customer

I have been a loyal customer for over 10 years, yet when my unit which became faulty, I was told to pay for it to be repaired when I contacted Nobuhle Tshuma from the retensions department. The unit in my vehicle was replaced under 2years ago would fall under its warrantee period of 2years yet Netstar were not prepared to repair the unit.

I informed Nobuhle Tshuma from Netstar of my dissatisfaction regarding this, however she insisted that I would have to pay for the repair. I informed her that I would like to discontinue their service to both my vehicles, however the Nobuhle Tshuma from your retention's department made no attempt to keep me on as a customer, & happily advised me how to cancel.

In complete disbelief, I emailed her to cancel. When requesting the date of final disconnection, it took her 6 days to respond to me. I still await someone senior to contact me to try & convince me to stay on, yet no other individual other than a disinterested Nobuhle Tshuma has been my only point of contact.