Pathetic service yet again from Netstar

I requested a fitment on a new vehicle on 21 October 2021 to date no one has contacted me, i called in 2 weeks after 21 October 2021 to follow up and i was informed that my enquiry has been escalated to head office. I need this resolved asap. There is no sense of urgency and the managers are always busy or in meetings when ome is requested. Dear Client Your enquiry reference number is : CAS-***-K5Q8 this is the reference number i received on 21 October 2021.