NK
Nafeesa K

1 reviews | Active since Sept 2013

04 Sept 2015, 18:16

Pathetic service & utter disregard for customers!

Unfortunately, I am and have been a customer of this company for approximately 8 years. They give pathetic or non existant service when it is actually required. In June I called them to install yet another system in a vehicle of mine which is new. On that phone call I find out I am still being billed on their system for a car that I previously had and sold more than a year ago. I called in at that time to cancel due to a sale and nothing was done. They assured me now that it would be done but on a months notice. I dnt have the car but must pay. In August again I get a call, stating that they see a request made on 3 of the month to cancel. I told them I did not cancel then, apparently Tracey from sales forgot to do it and 2 months later I must stil pay a notice period. Iv sent mails spoke to customer service and no one cares. *********** employees make mistakes and the customer must continue to pay and bear the burden. Now I have 3 cars with a tracker and I'm bound to contracts and their pathetic service. People need to read up on companies before contracting with them. I see soo many complaints for this company and I understand why. This is not even the whole of my issue.<br>

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Replies (1)
Netstar
Netstar's reply07 Sept 2015, 08:31
Official
Hello Nafy,

As per telephonic conversation, you have informed me to call you back at 09h30.

Kind regards
Denise