pathetic service in an emergency

Item: Netstar
Rating: 1
Author: waldemar L

I had an emergency and presses the panic button multiple times and have not received a call. they sent an sms but in the panic mode how do they want me answer the sms. i then called them and quess what They had to make sure I am the owner of the car. how stupid is that. while i am being followed and had to think on my feet i had to confirm who i am before they could assist me.

really what a waist of money!!!!!

Helpful (0)

Replies (2)

Netstar's replyOfficial

08 Jun 2022, 15:04

Hi Mrs Lombard,

We do apologize for the ordeal that you experienced.

Please note that we've tried contacting you to no avail.

Kindly note that when we receive the panic signal, the process for the emergency department will to respond with an SMS to check if everything is in order o your end.

Please note that we can however amend / change it that on every violation or distress signal, we call you and not respond with an SMS.

Please advise further

Kind regards,
Netstar Team

Netstar's reply08 Jun 2022, 15:04

Official

waldemar L's updateReviewer Update

09 Jun 2022, 07:43

I saw the miss call and phone back 15.18 then 15.21 then 15.32 and nobody could say who was trying to call me. They normally call but this morning they did not

waldemar L's update09 Jun 2022, 07:43

Reviewer Update

I saw the miss call and phone back 15.18 then 15.21 then 15.32 and nobody could say who was trying to call me. They normally call but this morning they did not