BH
Bernice H

1 reviews | Active since Oct 2019

13 Mar 2020, 18:05

Pathetic Service!!!! I am done trying to spend money on a company who could not be bothered to provide me with any service!!!

Not once have I received the service I am paying for, I have been battling since August 2019 to rectify my banking details. When I finally got an invoice for the first time in November 2019, I settled the outstanding balance. Since then not one of the 5 payments made have reflected on my account despite empty promises from one Louise Hattingh in Credit Control, services that were promised to me as complimentary, were invoiced. I have reached the end of my patience and have sent my notice of cancellation. I would not recommend this company to ANYONE. If a company cannot value the individual consumers, ignoring pleads to resolve ALL the issues so that they can continue using a non-existing service and waste their money which is allocated Heaven alone knows where, then they shouldn't advertise to individuals and claim to protect their interests. My money was ******, it clearly wasn't allocated to my account. Pathetic service!!!!!

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Replies (1)
Netstar
Netstar's reply16 Mar 2020, 13:51
Official
Good day Bernice,

Thank you for bringing this matter to our attention.

Please be advised that your query has been escalated to our legal department. We will provide feedback.

Regards,
Ziyanda