Pathetic service from Netstar

Very very disappointed with Netstar service. First of all I struggled to get an appointment to fit a unit to a newly purchased vehicle, eventually got an appointment to fit unit at dealership where vehicle was purchased, the unit is a early warning system with a backup unit. Contacted Netstar customer service to make special arrangements for fitment but Netstar failed to verify the appointment. Called back about 5 times because customer service promised to get back to me every time but failed to do so. Eventually got confirmation that all was in order and fitment will be done. Vehicle Dealership confirmed that fitment was done but no tag or panic button remote was received. I contacted Netstar again only to be notified by customer service that the installation was not done, this was very confusing as I received a fitment certificate on my netstar app. Again netstar was going to verify and come back to me within 10min, never did, I had to call again which they then confirmed fitment was done but the unit installed does not come with panic button on tag. I checked my certificate received stating that the early warning system need to have a panic and tag. Called AGAIN where customer service advised me that he will log a jobcard for the tags to be delivered to me, he will contact me back within 5minutes to arrange branch to be delivered to, STILL waiting. Disgusting service. Wonder what service I will get when vehicle is hijacked or ******, very pathetic!!!!!!