Pathetic Service from Netstar

Joined Netstar three weeks ago with two of our vehicles. Was reluctant because I heard a lot of bad stories about them. However, my vehicle insurer suggested we use them. What a big mistake. A sales consultant Raylene contacted us and was quick to sign us up, but now we are still waiting for the promised contacts to have the tracking devices fitted. She is also not responding to emails to her. Pathetic service, stay away. There is surely much better service out there. Really pathetic service!