Pathetic Service

Service received from Altech Netstar tracking company is absolutely atrocious. I gave netstar a call on Thursday(18/02/2021) to advise them that I will be purchasing a new vehicle and would like the tracking unit to be moved from the old vehicle and reinstalled in the new vehicle. This was logged and a reference number was given with a time frame of 24-48 hours for this transfer to be done. Today is Tuesday(24/02/2021) and this still hasn't been done neither has any fitment company contacted me. I called netstar yesterday to ask what has happened and the person did promise me to sort it out yesterday(23/02/2021) still nothing has been done, I call netstar customer service today(24/02/2021) and ask to speak to management, I was told management will call me back, still nothing. This is not a free service as they even charging me R650 for the transfer of units. I currently cannot use my new vehicle because of no tracker being fitted. I can only imagine if this is netstars response time what will happen in the event of an emergency. I am customer of netstar since 2009 with 3 vehicles on my name. At this point I want to cancel all my contracts and seek a better tracking company who values their customers.

Absolutely pathetic service.