Pathetic service

Item: Netstar
Rating: 1
Author: Shanthi

I've been with you for 2 decades, despite numerous calls offering same services with cheaper. However maybe it's time to leave. In July my unit was upgraded at the same price. 1 Aug I get an invoice and it's more . I call and they advised that they will credit my acc. 1 sep they have now done a double debit. When I call I'm told they didn't debit in Aug.. how is this possible yet they ran a credit. Furthermore no one communication regarding September debit either.. Absolutely pathetic service. If Netstar made an error. WHT must I pay for it

Helpful (0)

Replies (3)

Netstar's replyOfficial

05 Sept 2024, 10:00

Hi Shanthi,

Thank you for reaching out to us.

Please give us the opportunity to investigate your enquiry.

One of our consultants will reach out to you.

Regards,
Netstar

Netstar's reply05 Sept 2024, 10:00

Official

Hi Shanthi,

Thank you for reaching out to us.

Please give us the opportunity to investigate your enquiry.

One of our consultants will reach out to you.

Regards,
Netstar

Shanthi's updateReviewer Update

05 Sept 2024, 11:10

This is what I mean by poor service. Whilst I'm on a call, some1 calls.. it goes to voice mail as I'm busy. They immediately call again. Once again cos to voice mail. After I'm done on my call. I go listen to my voice mail... however the person doesn't leave a message.. no name . Really!!! Is this how you value your customers

Shanthi's update05 Sept 2024, 11:10

Reviewer Update

Netstar's replyOfficial

05 Sept 2024, 11:37

Hi Shanthi,

Thank you for taking my call and allowing us an opportunity to assist with your request.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards,
Netstar

Netstar's reply05 Sept 2024, 11:37

Official