Pathetic service delivery

Altech netstar has the most pathetic service delivery I have EVER come across.I have asked them numerous times to load something as simple as a debit order, starting in 2015, which has YET to be completed. I have been contacted by their credit department after which a lump sum was deducted for the total amount outstanding. Subsequently I have emailed them several times...even CC'ing apparent heads and I have YET to receive a response and an apology for their incompetence in the first place, AND the debit order has STILL not been loaded in 2016 March. I do not understand why this is rocket science, I cannot wrap my head around this. It's like LOAD THE DEBIT ORDER AND WILL SOMEBODY RESPOND TO MY EMAILS! THIS IS SO RIDICULOUS AND WHERE IS MY APOLOGY FOR YOUR INITIAL INCOMPETENCE? It is NOT my job to track debit orders...my job description is entirely different...it is system run so why can nobody at altech click a button??? Is technology in this day and age THAT unfathomable. I do not understand.If the credit department of altech contacts me about this debit order I will throw a meteoric fit. Do I need to send my account details via bat signal? Why is this so complicated?