ZK
Zamokuhle K

1 reviews | Active since Jun 2018

15 Aug 2025, 11:50

Pathetic service @ Netstar Customer service

I made a call to Netstar Customer Service at approx. 11h00 on Friday the15th of August 2025.

Unfortunately, I was not assisted, cause the gentleman who was supposed to assist me (Tebogo Sambo ) was very rude to me.

I wasted my quality time and my airtime. I then asked him to transfer my call so that I can rate his service and he decided to cut my call off.

I called again at approx. 11h13, I was finally assisted by Njabulo.

This is unacceptable. If you guys do not want to assist us, please stay at home. My experience today with Netstar was pathetic.

0
Replies (2)
Netstar
Netstar's reply15 Aug 2025, 12:16
Official
Good day Zamokuhle 

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. We will be sure to get our team to look into this matter as soon as possible.

Regards 
Netstar 
Netstar
Netstar's reply15 Aug 2025, 17:42
Official
Good day Zamokuhle 

As per our customer care supervisors, they tried contacting you and sent you email correspondence. Thank you for reaching out to us

Regards 
Netstar