MR
Mevisha R
1 reviews | Active since Apr 2018
21 Sept 2023, 12:20
Pathetic service and untrained staff
It has been almost two weeks that I am trying to get an issue resolved with a faulty tracker in my vehicle. I am paying for a service that i am not receiving!! I keep getting told that the issue has been escalated and that someone will call me, yet i keep having to call your call centre and get transferred from one department to another. I ask to speak to the Supervisor and the agent says that they are unavailable. You guys are taking my money but cannot locate my vehicle! One says faulty tracker, one says incorrect placement. Which is it?? GUYS THIS CAR IS TRACKING IN JHB AND I LIVE IN DURBAN! Can someone please assist as this is absolutely ridiculous now. Worst possible service, you can tell by all the reviews here that they don't take business seriously!
Helpful (0)
Replies (9)0
Replies (9)
Netstar's replyOfficial
21 Sept 2023, 12:37Good day Mevisha
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please inbox us your contact number and we will be sure to get our Consumer Product Support Team to resolve your matter as soon as possible.
Kind Regards,
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please inbox us your contact number and we will be sure to get our Consumer Product Support Team to resolve your matter as soon as possible.
Kind Regards,
Netstar
Netstar's reply21 Sept 2023, 12:37
Official
Good day Mevisha
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please inbox us your contact number and we will be sure to get our Consumer Product Support Team to resolve your matter as soon as possible.
Kind Regards,
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please inbox us your contact number and we will be sure to get our Consumer Product Support Team to resolve your matter as soon as possible.
Kind Regards,
Netstar
MR
Mevisha R's updateReviewer Update
21 Sept 2023, 13:14My number is ***
MR
Mevisha R's update21 Sept 2023, 13:14
Reviewer Update
My number is ***
Netstar's replyOfficial
21 Sept 2023, 13:24Good Day Mevisha,
Thank you for the reply . Please note one of our customer service consultants will make contact with you for further assistance.
Kind Regards
Netstar
Thank you for the reply . Please note one of our customer service consultants will make contact with you for further assistance.
Kind Regards
Netstar
Netstar's reply21 Sept 2023, 13:24
Official
Good Day Mevisha,
Thank you for the reply . Please note one of our customer service consultants will make contact with you for further assistance.
Kind Regards
Netstar
Thank you for the reply . Please note one of our customer service consultants will make contact with you for further assistance.
Kind Regards
Netstar
Netstar's replyOfficial
21 Sept 2023, 16:51Good day Mavisha,
Kindly note that contact has been made with you and matter has been escalated to technical manager. You will be contacted with feedback.
Kind Regards,
Netstar
Kindly note that contact has been made with you and matter has been escalated to technical manager. You will be contacted with feedback.
Kind Regards,
Netstar
Netstar's reply21 Sept 2023, 16:51
Official
Good day Mavisha,
Kindly note that contact has been made with you and matter has been escalated to technical manager. You will be contacted with feedback.
Kind Regards,
Netstar
Kindly note that contact has been made with you and matter has been escalated to technical manager. You will be contacted with feedback.
Kind Regards,
Netstar
Netstar's replyOfficial
22 Sept 2023, 13:09Good day Mavisha,
Please note that as per our technical team you are being assist.
Kind Regards,
Netstar
Please note that as per our technical team you are being assist.
Kind Regards,
Netstar
Netstar's reply22 Sept 2023, 13:09
Official
Good day Mavisha,
Please note that as per our technical team you are being assist.
Kind Regards,
Netstar
Please note that as per our technical team you are being assist.
Kind Regards,
Netstar
MR
Mevisha R's updateReviewer Update
22 Sept 2023, 14:48Hi there,
The technician did come out and activate the tracker. Apparently for the last year it has not been activated as the initial technician failed to do so. I am still waiting for the app to update as it is still showing that my vehicle is in JHB. I definitely want feedback from the Manager as it absolutely ridiculous that for the last year I have been paying for a service that I was not in fact receiving due to negligence on your end.
The technician did come out and activate the tracker. Apparently for the last year it has not been activated as the initial technician failed to do so. I am still waiting for the app to update as it is still showing that my vehicle is in JHB. I definitely want feedback from the Manager as it absolutely ridiculous that for the last year I have been paying for a service that I was not in fact receiving due to negligence on your end.
MR
Mevisha R's update22 Sept 2023, 14:48
Reviewer Update
Hi there,
The technician did come out and activate the tracker. Apparently for the last year it has not been activated as the initial technician failed to do so. I am still waiting for the app to update as it is still showing that my vehicle is in JHB. I definitely want feedback from the Manager as it absolutely ridiculous that for the last year I have been paying for a service that I was not in fact receiving due to negligence on your end.
The technician did come out and activate the tracker. Apparently for the last year it has not been activated as the initial technician failed to do so. I am still waiting for the app to update as it is still showing that my vehicle is in JHB. I definitely want feedback from the Manager as it absolutely ridiculous that for the last year I have been paying for a service that I was not in fact receiving due to negligence on your end.
Netstar's replyOfficial
23 Sept 2023, 08:03Good day Mavisha,
As advised yesterday this has been escalated to the manager and once again, please accept our sincere apologies.
Kind Regards
Netstar
As advised yesterday this has been escalated to the manager and once again, please accept our sincere apologies.
Kind Regards
Netstar
Netstar's reply23 Sept 2023, 08:03
Official
Good day Mavisha,
As advised yesterday this has been escalated to the manager and once again, please accept our sincere apologies.
Kind Regards
Netstar
As advised yesterday this has been escalated to the manager and once again, please accept our sincere apologies.
Kind Regards
Netstar
MR
Mevisha R's updateReviewer Update
26 Sept 2023, 15:39Hi there,
I still have not heard back from any Manager. I am waiting for someone to tell me how I will be compensated for a year of instalments for a tracker that was not even activated.
I still have not heard back from any Manager. I am waiting for someone to tell me how I will be compensated for a year of instalments for a tracker that was not even activated.
MR
Mevisha R's update26 Sept 2023, 15:39
Reviewer Update
Hi there,
I still have not heard back from any Manager. I am waiting for someone to tell me how I will be compensated for a year of instalments for a tracker that was not even activated.
I still have not heard back from any Manager. I am waiting for someone to tell me how I will be compensated for a year of instalments for a tracker that was not even activated.
Netstar's replyOfficial
26 Sept 2023, 15:55Good day Mavisha,
Please accept our sincerest apologies for the delay. Kindly note this has been escalated to management for feedback.
Kind Regards,
Netstar
Please accept our sincerest apologies for the delay. Kindly note this has been escalated to management for feedback.
Kind Regards,
Netstar
Netstar's reply26 Sept 2023, 15:55
Official
Good day Mavisha,
Please accept our sincerest apologies for the delay. Kindly note this has been escalated to management for feedback.
Kind Regards,
Netstar
Please accept our sincerest apologies for the delay. Kindly note this has been escalated to management for feedback.
Kind Regards,
Netstar