Pathetic service and product

I have been having issues since the first month with my tracker. It was slow and did not give me the accurate location. They have sent out a technician to change the tracker, and it is worse than before.

The app is on average 4 hours behind, I have sent multiple emails complaining about the product, yet I am getting response or even a call regarding my issue and complaints. I am being sent all around, waiting my airtime calling, being transferred from one person to the next until my airtime is depleted.

I logged a call Tuesday the 2nd April 2024 CAS-***-S8V3 and was told a technician will come the same day if not the next to assist me but no one has contacted me.

The app has a feature that in case of any impact, i will be notified, yesterday the 4 April 2024 my husband was in an accident, i received no notification nor could i track thr vehicle because the app showed his location of 4 hours ago even though i refreshed the app. This app issues has been going on for so long, I dont know what to do anymore.

I was told if I should cancel I need to pay a cancellation fee. I refuse to pay any cancellation fee for a product that does not work and who has unprofessional staff that does not assist with any queries.