Pathetic service and phantom installations

The service received from Netstar has been pathetic to say the least. What should have been a simple add on and installation of a unit into a new vehicle has left us considering ways to cancel our contract entirely. After the absolute idiot (Tsepang) who was handling our corporate account took another 4 days to respond to me, I escalated this to her manager (Randy) who managed to assist and correct the mistakes made on the account. I was told the an existing vehicle needed a unit update and that the new vehicle (which had just been installed) needed to be updated to activate the early warning function. That was at the end of February. The existing vehicle was upgraded but as at today's date (23 May 2024) nobody has been to update the new vehicle. But wait, it gets better! On the 4th of April 2024 Netstar somehow issues me with an installation certificate for the new vehicle saying the early warning system is now active! So either Netstar employees have discovered teleportation and wear invisibility cloaks or Netstar has just committed ***** issuing an installation certificate for a vehicle that does not have the system in which they claim it does. How does this work in the event of the vehicle being ******? Is Netstar going to cover the replacement cost for the vehicle seeing as they said they had installed a device which they had not and cannot prove they did? I'm handing this to our legal person tomorrow to get out of this contract one way or another and I'm reporting them to whichever body I can. Don't use this company. Rather try someone else.