Pathetic Service!

Tested the panic button first time, was called a few hours later. Second time, no response at all. After me calling, I was advised that the device is no longer under warranty and the only way to resolve is for me to sign up/renew a contract. Shocking how quick a retention/sales person can call, yet service calls are so poor. Called a few times to enquire about cancellation, and when I finally call to go ahead with the cancellation, your consultant says I should contact my dealer. After mentioning a few times that the reason for cancellation, is due to poor service delivery, none of your team members ever displayed any concern or offered to change the situation around. Whats most shocking is, after placing my 30 notice to cancel, I now suddenly receive texts and calls when when the button is mistakenly triggered or a high risk zone is entered. Sounds more like a gimmick to boast sales!!! Sad that service is only provided once cancellation is received!