Pathetic service!!!!

There seems to be a serious problem with Netstar's fitment department. We have been trying for 4 weeks to get a new device fitted on an existing contract. The technician just never bothered to pitch for the first appointment 3 weeks ago. Contacted the customer service center on numerous occasions however just don't get anywhere. We are unable to use the vehicle as it's not covered by insurance for theft without a tracking device, very inconvenient!! I am forced to approach another service provider for assistance.....