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kN
kelly N

1 reviews | Active since May 2015

18 Feb 2022, 09:21

Pathetic service

Waiting for over a month to have my unit removed/transferred from old vehicle that has been sold to my new vehicle. Due to lack of service and being able to provide me with the service I am paying for please arrange to have the tracker units removed from my both my vehicles and cancel the contracts, if the units are not removed with in 7 days I will have them remove by an independent installation provider at you cost. I NO LONGER WILL USE YOUR PRODUCT AS YOU CANNOT PROVIDE THE SERVICE THAT I AM PAYING FOR AND THEREFOR YOU ARE IN BREACH OF MY CONTRACT THAT I HAVE WITH YOU

0
Replies (5)
Netstar
Netstar's reply18 Feb 2022, 09:27
Official
Hi Kelly, Thank you for messaging. We try to be as responsive as possible and will get back to you soon.
Netstar
Netstar's reply18 Feb 2022, 09:33
Official
Hello Kelly, We do apologize for the inconvenience caused. Please note I have escalated the matter to the seniors and they will be in contact with you.  
kN
kelly N's update22 Feb 2022, 12:11
Reviewer Update
Still waiting for “one of the seniors” to contact me, all correspondence can now be done by email. I am not interested in talking to anyone from your planning department unless it is for the removal of the tracking unit.
kN
kelly N's update25 Feb 2022, 13:21
Reviewer Update
Another week has passed and still no communication from Netstar by email.
Netstar
Netstar's reply25 Feb 2022, 13:50
Official
Good day Kelly, 

Thank you your inquiry and sorry for the delay. 

We will contact you to assist. 

Kind Regards
Netstar