Pathetic service

I had contacted Netstar to cancell my agreement with them as I had sold my motorbikes more than a year ago when I was advise to pay a lump sum for cancellation. Contract ended on 27 Feb 2020 for 2 bikes then 1 was ending end March 2020 which I even paid the R82 for March on the remaining contract. Spoke to Steven who even gave me his email to send proof of payment and instruction of cancellation, which I did on 28 March. Only to get a response from him on May saying that I need to confirm which account to be closed while the email stated all. When I responded and called him to say they will have to write off whatever fees they have charged as I sent the request 2months ago, yhoo what rudeness he did even dropped the call on my ears. On 14 May I called Rajan the manager who requested that I I forward all comms I had sent and explain what happened so they investgate and close my account, which I did same day but to my surprise on 1 June I was debited by Netstar. What an *********** service, a company that wants to reap off people on purpose. Even after had been calling but promised to be called back though no one bothers. What a pathetic service, you cant capitalise on *****ing from people instead of providing excellent service. My account is ***9