Pathetic service

Item: Netstar
Rating: 1
Author: Review J

I am appalled at the pathetic service from Netstar, an absolute joke you guys are! Trying to get hold of you is like pulling teeth. You will charge me a monthly rental for a device that is not working, and try to sell me all this other *******, but when it comes to installing a new device or performing an ounce of customer service you fail dismally!

Helpful (0)

Replies (3)

Netstar's replyOfficial

27 Sept 2023, 10:28

Good day Review,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note our technical department will be in contact with you for further assistance.

Kind regards
Netstar

Netstar's reply27 Sept 2023, 10:28

Official

Netstar's replyOfficial

27 Sept 2023, 18:30

Good Day Review,

Please note our technical department tried to make contact with you with no avail. Please provide us with a convenient time to make contact with you.

Kind regards
Netstar

Netstar's reply27 Sept 2023, 18:30

Official

Good Day Review,

Please note our technical department tried to make contact with you with no avail. Please provide us with a convenient time to make contact with you.

Kind regards
Netstar

Netstar's replyOfficial

28 Sept 2023, 18:58

Good day Review,

Please note our technical department has advised contact was made and arrangements has been made. The matter has been resolved from our side. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards
Netstar

Netstar's reply28 Sept 2023, 18:58

Official