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JH
Jade H

1 reviews | Active since Jan 2016

14 Oct 2024, 07:04

********** pathetic service

As a paying customer the service recieved from netstar as been well below part and that is putting it very politely. From day 1 of having camera systems installed to our work bakkies we have been complaining the data does not last even a week. They tell you that you have to buy bigger package or load mor data. We advise them we are going to test another service provider at a lower cost offering the exact same package. We test the service provider, live stream for a full month every day and do not even use all our data allocated. We send this prove to Netstar and they advise we using web based site muat download the app which we do and live stream one bakkie for 1day and use like 77% of that bakkie data. All our emails get ignored as if they could not be bothered with their paying customers. This is an ongoing battle we have been having since day 1 and nobody at netstar gives a ****.

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Replies (2)
Netstar
Netstar's reply14 Oct 2024, 07:28
Official
Good day Jade,

Thank you for bringing this matter to our attention, and we're sorry to hear about your experience, and would like the opportunity to assist you.

We will forward your complaint to our internal team. A consultant will then reach out to you personally for assistance.

Kind Regards,
Netstar


JH
Jade H's update16 Oct 2024, 13:53
Reviewer Update
Good day please note we requested an email to be sent to us. I handle everything as the manager therefore communication needs to go thru me directly and the meeting needs to be set up with me. Your consultant called me. I forwarded her all the trailing emails therefore you guys have my co tact details yet nobody makes contact with us. Clearly netstar does not care about their customers. It is quiet simple, you can not offer us the service we require, instead you guys want us to buy a higher paying package or keep loading data and pay more. We have proven to you guys that there is another service provider that offers the exact same package we currently have with you guys and their package works and last yet netstar is not interested at all. The owner of the business is not interested because you can not provide us the service. We have been complaining about your data ususage since may /June yet nobody ever seemed interested in addressing the problem. As of to date I have recieved no communication from you guys via a call or email, what type of customer service is that??