PJ
Paulette J

1 reviews | Active since Nov 2012

08 Jun 2016, 12:18

Pathetic service

<p>I have tried for 3-4 months now to resolve my issue with you.</p> <p>Nobody reads their emails or nobody responds to emails so I will no longer email you.</p> <p>*********** people in call centre, accounts and service department.</p> <p>Nobody responds to queries logged and call centre people cannot resolve. You should respond or return call at least within 24 hours.</p> <p>Deduct unauthorised amounts from my account.</p> <p>Refund amounts different to amounts deducted.</p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Netstar
Netstar's reply08 Jun 2016, 13:32
Official

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply09 Jun 2016, 11:42
Official

As per our telephonic conversation, you have received my email and you informed me you will reply.

Kind regards

Denise

Netstar
Netstar's reply09 Jun 2016, 13:50
Official

As per telephonic conversation, you have informed me you have spoken to the credit controller.

This query has been resolved.

Kind regards

Denise