Pathetic service

If I could rate a 0 I would . Got a tracker fitted on my Kia Sonet less than a year ago and have had endless issues . Multiple calls logged for technicians to come through no one follows up . Spoke to a manager Mpho in December who agreed to call in January never bothered to call or secure an appointment . Called again today spoke to Saadika and requested to have a manager call me by 1pm she gets someone from the bookings team to call . I mean Netstar customer service is a joke , on the verge of going to an ombudsman