Pathetic service

If there was a lower rating the 1, I would've given them that. I regret going into business with this useless company. I paid for a part of October and the whole of November and still no service. I installed one of their units in my car. Only about 3 weeks afterwards I checked and saw that the unit was never working. I contacted Netstar and they told me that they are aware that the unit is not working and they logged a ticket. Someone will call me to arrange for a replacement unit. No one called. A week after that I called them again and told them that I cancel the contract and I sent a mail stating that as well. Then a guy phoned me suddenly and said that he want to arrange for the unit to be replaced. I said to him that I cancelled the contract and he can tell Netstar that as well. This month they deducted the money from my account. Last week I phoned again and the consultant was very apologetic and said again that the fitment department will contact me. Still no one called. In my mind my contract should be cancelled because Netstar is in breach of contract by letting me pay for a month and a half without me having a working unit is my car. DO NOT USE THEM!!!!!