TR
Tim R
1 reviews | Active since Jan 2013
08 Feb 2022, 13:33
Pathetic Service
When I tested the unit in my car and it was not working, I was told that the device stopped working one year ago as I have not renewed my contract, even though I have been paying them for the last year. After renewing the contract I had to call their fitment team several times to have the device replaced. After installation I received a message saying the device is ready. When I tested it again it came back with a location of my car somewhere in the ocean. Maybe I should just pay the higher insurance premium.
Helpful (0)
Replies (11)0
Replies (11)
Netstar's replyOfficial
08 Feb 2022, 15:59Good Day Tim,
Thank you for bringing this to our attention.
We will contact you you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention.
We will contact you you to assist.
Kind Regards
Netstar
Netstar's reply08 Feb 2022, 15:59
Official
Good Day Tim,
Thank you for bringing this to our attention.
We will contact you you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention.
We will contact you you to assist.
Kind Regards
Netstar
Netstar's replyOfficial
08 Feb 2022, 16:09Good Day Tim,
Please note that we've tried contacting you to no avail. Please advice of a suitable time to call you or an alternative number we can reach you on.
Kind Regards
Netstar
Please note that we've tried contacting you to no avail. Please advice of a suitable time to call you or an alternative number we can reach you on.
Kind Regards
Netstar
Netstar's reply08 Feb 2022, 16:09
Official
Good Day Tim,
Please note that we've tried contacting you to no avail. Please advice of a suitable time to call you or an alternative number we can reach you on.
Kind Regards
Netstar
Please note that we've tried contacting you to no avail. Please advice of a suitable time to call you or an alternative number we can reach you on.
Kind Regards
Netstar
TR
Tim R's updateReviewer Update
09 Feb 2022, 14:12Thanks for contacting me and confirming that your Netstar Service Bot App “option 4. Vehicle Location” are not able to provide me with the exact location of my vehicle as it is still showing it to be at “Tulas-Bachaka-Border Road” somewhere in the ocean, while it is actually parked in my garage. Thanks for also pointing out that the vehicle must first be ****** before you can provide me with an actual location. I will forward these details to my insurance company.
TR
Tim R's update09 Feb 2022, 14:12
Reviewer Update
Thanks for contacting me and confirming that your Netstar Service Bot App “option 4. Vehicle Location” are not able to provide me with the exact location of my vehicle as it is still showing it to be at “Tulas-Bachaka-Border Road” somewhere in the ocean, while it is actually parked in my garage. Thanks for also pointing out that the vehicle must first be ****** before you can provide me with an actual location. I will forward these details to my insurance company.
Netstar's replyOfficial
09 Feb 2022, 14:39Good day Tim
We are trying to reach you, so we may resolve the fault you having with your app, please kindly advise a suitable time to contact you and further assist.
Regards
Netstar
We are trying to reach you, so we may resolve the fault you having with your app, please kindly advise a suitable time to contact you and further assist.
Regards
Netstar
Netstar's reply09 Feb 2022, 14:39
Official
Good day Tim
We are trying to reach you, so we may resolve the fault you having with your app, please kindly advise a suitable time to contact you and further assist.
Regards
Netstar
We are trying to reach you, so we may resolve the fault you having with your app, please kindly advise a suitable time to contact you and further assist.
Regards
Netstar
TR
Tim R's updateReviewer Update
09 Feb 2022, 15:53I am available on my cell and have been waiting since this morning when your service agent said she will get back to me.
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Tim R's update09 Feb 2022, 15:53
Reviewer Update
I am available on my cell and have been waiting since this morning when your service agent said she will get back to me.
TR
Tim R's updateReviewer Update
03 Mar 2022, 10:32And the poor service continues. After convincing me to upgrade my unit at a discounted rate I have received an invoice this month for more than double to what was agreed on the phone. I have called your call centre twice yesterday and they promised that they will get one of you senior consultants to call me back to resolve this issue, still no response. Please can you arrange for the tracking device to be removed and my contract to be be cancelled as you (Netstar) are in breach of contract.
TR
Tim R's update03 Mar 2022, 10:32
Reviewer Update
And the poor service continues. After convincing me to upgrade my unit at a discounted rate I have received an invoice this month for more than double to what was agreed on the phone. I have called your call centre twice yesterday and they promised that they will get one of you senior consultants to call me back to resolve this issue, still no response. Please can you arrange for the tracking device to be removed and my contract to be be cancelled as you (Netstar) are in breach of contract.
Netstar's replyOfficial
03 Mar 2022, 10:41hello Tim, Thank you for messaging. We try to be as responsive as possible and will get back to you soon.
regards,
Netstar,
regards,
Netstar,
Netstar's reply03 Mar 2022, 10:41
Official
hello Tim, Thank you for messaging. We try to be as responsive as possible and will get back to you soon.
regards,
Netstar,
regards,
Netstar,
Netstar's replyOfficial
03 Mar 2022, 14:01Good day Tim,
We do apologize for the inconvenience caused. Please give us an opportunity to repair the device . I have escalated the matter and our technician will be in contact with you for further arrangements.
reference: CAS-***-T2R0
kind regards,
Netstar
We do apologize for the inconvenience caused. Please give us an opportunity to repair the device . I have escalated the matter and our technician will be in contact with you for further arrangements.
reference: CAS-***-T2R0
kind regards,
Netstar
Netstar's reply03 Mar 2022, 14:01
Official
Good day Tim,
We do apologize for the inconvenience caused. Please give us an opportunity to repair the device . I have escalated the matter and our technician will be in contact with you for further arrangements.
reference: CAS-***-T2R0
kind regards,
Netstar
We do apologize for the inconvenience caused. Please give us an opportunity to repair the device . I have escalated the matter and our technician will be in contact with you for further arrangements.
reference: CAS-***-T2R0
kind regards,
Netstar
TR
Tim R's updateReviewer Update
03 Mar 2022, 15:44Hi, you are not reading my complaint. I am not complaining about the device, I am complaining about being billed double the amount that was contractually agreed. I am still waiting for your team to contact me after I have phoned them three times over two days and they have promised that they will get someone to contact me to fix this.
TR
Tim R's update03 Mar 2022, 15:44
Reviewer Update
Hi, you are not reading my complaint. I am not complaining about the device, I am complaining about being billed double the amount that was contractually agreed. I am still waiting for your team to contact me after I have phoned them three times over two days and they have promised that they will get someone to contact me to fix this.
Netstar's replyOfficial
04 Mar 2022, 16:13Good day Mr Rossouw's
Please note the matter has been escalated to finance
reference: CAS-***-K7H4
Netstar ,
Please note the matter has been escalated to finance
reference: CAS-***-K7H4
Netstar ,
Netstar's reply04 Mar 2022, 16:13
Official
Good day Mr Rossouw's
Please note the matter has been escalated to finance
reference: CAS-***-K7H4
Netstar ,
Please note the matter has been escalated to finance
reference: CAS-***-K7H4
Netstar ,
TR
Tim R's updateReviewer Update
07 Mar 2022, 09:37Please note that I have still not been contacted by anyone at Netstar to rectify this issue. It has been more than a week now. Your call centre keeps on telling me that they will send a mail to your finance department and that someone will contact me.
TR
Tim R's update07 Mar 2022, 09:37
Reviewer Update
Please note that I have still not been contacted by anyone at Netstar to rectify this issue. It has been more than a week now. Your call centre keeps on telling me that they will send a mail to your finance department and that someone will contact me.