Pathetic service

Good day, My friend was hijacked whilst using my vehicle on Sunday, 6th March 2022 at around 00:30am. I called Netstar as soon this was brought to my attention. A Netstar field agent named Rob called me around 01:30am and advised me that they recovered the vehicle at Kwa Mashu and I would need to fetch it. I was alarmed as it was early hours of the morning and I was told to go into a dangerous area to claim my vehicle. I had to risk my life going in as a civilian into this location to retrieve my vehicle. I tried calling the Netstar offices and spoke to Byran and asked if they could help bring the vehicle to my house, he advised that they would not be able to do so. It then became my responsibility to retrieve the vehicle instead that of Netstar. I have since then called the call centre many times to escalate this, but no one seems to care. I have 3 vehicles, all of which have tracking devices with Netstar. If no one calls me to resolve this matter, I will be forced to cancel my services with you. Thanks