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D
Delerenzo

1 reviews | Active since May 2023

20 Jun 2023, 09:53

Pathetic service

Worst service ever, In November I noticed my account was not debited, phone them a few times with no luck now I get a statement saying my netstar account is in arrears of an amount way more than the damn device costs

0
Replies (5)
Netstar
Netstar's reply20 Jun 2023, 11:23
Official
Hi Delerenzo

Thank you for taking the time to contact us and kindly note your complaint has been escalated to the relevant department. One of our consultants will make contact with you. 

Netstar Team
Netstar
Netstar's reply20 Jun 2023, 16:26
Official
Hi Delerenzo, 

Kindly be advised that we have attempted to contact you without luck. May you please advise us of a suitable time to contact you or you may refer to the email sent to your email address. 

Netstar Team
Netstar
Netstar's reply20 Jun 2023, 17:02
Official
Good Day Delerenzo, 

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note  one of our trained consultants will be in contact with you for assistance.

Kind regards
Netstar

Netstar
Netstar's reply20 Jun 2023, 17:43
Official
Good Day Delerenzo, 

Please note we tried to make contact with no avail. Please provide us with a convenient time to make contact with you. 

Kind regards 
Netstar
 
Netstar
Netstar's reply23 Jun 2023, 16:11
Official
Good day Delerenzo

Our credit controller is in communication with you assisting with your request, we are glad that you reached out to us.

Regards
Netstar