Pathetic service

I called Netstar’s emergency number, 0800 112 22, on Sunday, 12 October 2025, at 1:59 AM to request assistance with tracking my vehicle.

The agent assisting me said she could not track my vehicle because the device was either inactive or not working.

On 13 October, I sent a WhatsApp cancellation request, but I received no further communication.

Today, 14 October, I called the emergency number again to cancel the service. When asked for the reason, I explained my situation and was transferred to customer service to check the status of the tracking device. The agent tested the device and confirmed the vehicle’s location.

Why was I told or made to feel stupid by the agent I spoke to in the early hours of Sunday? Does she know how to track a vehicle or why she is there? What if it had been a matter of life or death?

I am very dissatisfied with her service, to say the least.

I recall receiving a call from Netstar regarding this complaint, and I informed the caller that I couldn’t talk at the time as I was attending a conference. Shortly thereafter, I noticed that the case was closed.

Does calling and not getting hold of the client, warrant closing the complaint?