pathetic service

<p>On 13 Jan 2017 at 6:33am I called Netstar to perform a test on my vehicle. The person called back at 6:48am and advised he could not pick up a signal, but advised that I call back later to perform another test via the customer call centre.</p> <p>I called back at 15h19 on the same day ie. 13 Jan 2017.</p> <p>Today is 19 Jan 2017, I still have not received any communication of the outcome of the test (as per my call at 15h19).</p> <p>There are no missed calls on my mobile, nor are there any voicemails.</p> <p>I emailed ********** and ********** on 16 Jan 2017 escalating the matter. Todate 19 Jan 2017, there has been no response.</p> <p> </p> <p>Nestar's level of service is appalling. This company certainly does not treat customers fairly!</p> <p> </p> <p>I require a senior manager to contact me, and to advise what the reason for the breakdown in the company's process is and to advise on the way forward. </p> <p> </p> <p> </p>