Pathetic Service

<p>Good Day</p> <p>Sadly I write this complaint to you, Hoping that some one at netstar will take accountability and assist me and not give me the run around like what has happened in the last 4 months.</p> <p>On Tuesday morning 10/01/2016 I was woken up by a call from Netstar informing me they picking up a violation on my vehicle and if the car is safe, Upon checking the car was not in my parking and I confirmed that the car was ******. I was advised by the consultant that some one will be in contact with me. I was then contacted advising me the vehicle was tracked in roodeport and they will update me. Once again I was called telling me my vehicle is in Kagiso.. Long story short the car was ****** and recovered in Kagiso..</p> <p>As sad as I am that my car was ****** and as happy as I am that it was found, I am very dissapointed and irritated at the fact that my netstar report shows the vehicle left the complex at 1:45 but I was only called @ 2:45 a whole 2 hours later.</p> <p> </p> <p>PLEASE CAN YOU GO BACK TO MY RECORDS FROM SEPTEMBER 2016 TO DATE.</p> <p>On the 19th September 2016 I called in advising my unit is not working, when I arm or disarm the unit I am not getting any response, I was told both the times I called that they will reset it and if it doesnt work i must call in the morning to have the unit checked.. On the morning of the 20th while driving to work my car was over heating, Called into the call centre advising them my unit is not working and now my car is over heating.. I was called by couple people and then that was the end..</p> <p>During the course of December I was called about 3 or 4 times advising me of Violations of my unit and every time I spoke to someone I advised the vehicle is with me.</p> <p>The last 2 calls I got both consultants advised they will escalate the matter and some one from the fitment centre will call me to make arrangements to have the unit checked... No one called me except for the call on the morning of the 10th</p> <p>so Dear Netstar, as stated above, Kindly go back to my profile. Im hoping you do update a clients profile every time there is communication and listen to all the calls.</p> <p>Please can you explain to me if my car was ****** at 1:45 how can you call me 2 hours after.</p> <p>I have escalated this to your consultant Nadeera Sallie from post response department who said she has escalated this to another department for assistance.</p> <p>If you guys could assist your clients and service your clients instead of giving them the run around things like this would not be happening.</p> <p>I hold you responsible for this happening </p> <p>A 2 hour delay in picking up the violation is just not called for.</p> <p>As a customer to you I would like an explanation for all of this </p> <p>Thank you</p> <p> </p>