BC
Bavani C

1 reviews | Active since Jun 2017

10 Mar 2023, 13:46

Pathetic non existent customer service

No response or support from Netstar. I changed banks 2 years ago... could not get Netstar to move my debit order. Now I've sold 3 cars in December and despite numerous emails to *** and a response from Bongile.. they still taking money from my account. Bongile ignored my follow up emails. Perhaps that's why they are can track vehicles because Netstar are ******* themselves being ellusive and ripping you off. Their whatsapp Bot is does not work either!

0
Replies (4)
Netstar
Netstar's reply10 Mar 2023, 13:50
Official
Good day 

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one our trained consultants will be in contact with you for assistance.

Kind regards 
Netstar 

Netstar
Netstar's reply17 Mar 2023, 07:51
Official
Good day 

Please note our Retentions  department tried to make contact with no avail. Please provide us with a convenient time to make contact with you. 

Kind regards
Netstar 

BC
Bavani C's update20 Mar 2023, 11:11
Reviewer Update
Hi there, my Australian mobile number was provided. Funny how other ZA service providers were able to reach me but Netstar has excuses. Perhaps you can provide me with an email address to get in touch with you but please not *** because those get ignored.
Netstar
Netstar's reply20 Mar 2023, 11:32
Official
Good day

Please note we have sent your details to the Retentions department to assist.

Kind regards 
Netstar