FD
Farhana D

1 reviews | Active since Oct 2018

31 Jul 2023, 14:25

PATHETIC NETSTAR

UTTERLY PATHETIC SERVICE. NETSTAR FAILED TO SHOW UP TO UPGRADE MY UNIT AT 8AM AS ARRANGED AND 19 PHONE CALLS LATER ( FROM 9AM THIS MORNING) STILL NOTHING. I HAVE NO OPTION BUT TO CANCEL MY CONTRACT FOR ITS FAILURE TO ABIDE BY OUR REVISED TERMS AND EVEN THAT IS IMPOSSIBLE BECAUSE NO ONE ACKNOWLEDGES EMAILS OR ANSWERS CALLS OR IF THEY DO, THEY PUSH YOU FROM ONE DEPARTMENT TO THE NEXT WHERE YOU ARE INVARIABLY JUST STUCK ON HOLD. THANKS FOR RUINING MY DAY NETSTAR. YOUR SERVICE IS NONEXISTANT

0
Replies (2)
Netstar
Netstar's reply31 Jul 2023, 14:41
Official
Hi Farhana

Thank you for flagging this serious matter with us, we are here for you. One of our trained professionals will be in contact with you for assistance. 

Regards
Netstar
FD
Farhana D's update31 Jul 2023, 14:44
Reviewer Update
Thats a joke'..if you have not reverted since early this morning after 19 phone calls and two emails, I am not holding my breath.