Pathetic & Inefficient Service

Pathetic service and this is why I had cancelled my tracking contract with Netstar. Signed up for insurance recently and unfortunately Netstar is the preferred fitment for a device. Trying to book a fitment is almost as hard as finding good service when calling this helpline. After not being called back once asked to be called, transfered a few times and a few calls, finally a sales agent was able to assist. Then I get an email to follow a link to book the fitment, with the earliest date available being next Tuesday. The insurance requires this fitment to be done within 7 days so the inconvenience of having to call the so efficient call centre again, only to be told that the link is not accurate. Now why would you send out this link to the customer if this is so? Then been told that your fitment is booked, yet you haven't booked, then later realizing that the correct word that should have been used was processed and not booked. Really, do you even care about your customers or is it just about chasing numbers and sales??