Pathetic, disappointed, phlabagusted.

I have been having endless problems with my car battery as the Main unit that was connected to my car battery terminal was causing a drainage, we informed Netstar, after much emails and calls and when it seemed fit Claude Thingadu, called my husband and made an appointment to get the unit removed for testing, he also advised my husband that he will consider downgrading to the R99 package, that still billed me for the Main unit R200, then I contacted THATO from Cancellations he advised he will speak to Claude and get back, as for their Customer Service Department they don't know how to read emails how many damn flipping times must I explain the same story and they still so ***********. Please can higher Management assist my car is on 5 months old and due to this dumb device had to be towed by road assistance 5 times and was jump started and flowed once and I had to pay R1000 for the diagnosis out of my own pocket due to the unit, I have sent the invoice to this useless Claude and he hasn't responded to date. Please can someone more senior and more competent contact me, I'm up to my wits with these people. When they need a sale they will call every day but they don't advise the client what **** they sell, the car did not work for 7 days due to their **** device, but they give a **** anyways.