PATHETIC DEVICES AND PATHETIC SERVICE !!!!

ABSOLUTELY PATHETIC!!! MY TRACKER HAS NOT BEEN FUNCTIONING FOR THE PAST YEAR AND YET THEY STILL CHARGE ME A MONTHLY FEE??? I SHOULD BE REFUNDED FOR ALL THE MONEY I HAVE PAID UP UNTIL THIS POINT. MY DEVICE IS AGAIN NOT WORKING AND THEY HAVE THE NERVE TO TELL ME THAT I WILL INCURE THE COSTS OF A TECHNICIAN COMING OUT TO LOOK AT IT. IM FUMING AT THIS POINT.